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Shipping & Delivery

Shipping & Delivery:

Most items are shipped the same day when we receive your order and payment.

We use Royal Mail,UPS and general post for most international orders and target shipping time is 2-5 working days for all international locations. If you need your items in a hurry then let us know when ordering and we can quote accordingly.

Customs Information:

When ordering products from WellNGud Farrier for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from WellNGud Farrier, you are considered the ‘Importer of Record’ and must comply with all laws and regulations of the country in which you are receiving the product.

Actual delivery times may vary depending on the carrier in your own country.
We welcome international orders. You should be able to shop, checkout and securely pay online from any international location easily and without complication when shopping with us. We share your frustration when using other websites that fall down before completing orders after you’ve spent time carefully selecting the chosen products! We’ve worked hard to provide a solution that works and is stable yet simple to use.
Only very occasionally,If we do not have in stock you order then we late you know items may take longer to dispatch so please allow up to 14 days for delivery – we’ll let you know if there’s a delay in dispatch. If you think the item is delayed, don’t hesitate to contact us at any time.
Shipping cost for international orders is calculated by weight. Click “Calculate shipping and handling” within the shopping cart to display shipping cost of the product.

There is currently a free economy shipping option for all UK orders when placed on this website.
Most items are shipped the same day when we receive your payment.
We use a range of courier and delivery options for orders within UK. Depending on your location and order size, we may use Local Couriers, Courier Post or Fast Post. We’ll let you know how your order was shipped and a tracking number in due course.
Most items should be received within 1-3 working days. If you need your items in a hurry then let us know when ordering. We recommend our Gold Class shipping option for urgent orders.
We will priorities your order, ensure we get it packed and shipped at the earliest opportunity using the most suitable courier company. Our packers will also add extra packing materials to ensure the goods have extra protection in transit. We will also let you know (by text or email) when you’re order has been shipped and the tracking number.

Payment Methods:

We accept Visa, MasterCard, PayPal and Bank Transfer via a secure payment gateway. You can shop with confidence – our store uses some of the best eCommerce systems available.

Return:

If the items supplied are faulty, we reserve the right in sole judgement to replace or refund the value of the items. We will always try to be fair and helpful in any such situation, however, the items must be returned to us before any decision can be made. WellNGud Farrier reserves the right at its sole discretion to decide whether any goods are defective.

All items returned must be in the same condition that you received them, we reserve the right to apply a 10% handling charge if goods are returned older than 30 days and if the packaging is not in a resalable condition.
To request a credit, exchange or refund please complete our online form here: http://wellngudfarrier.co.uk/returns/